Relevance verified: 19/04/2026
Who We Are
BC.Game Casino operates the website bc-game-casino-uk.com (referred to throughout this document as “the Website”, “we”, “us”, or “our”). We provide online casino and sports betting services to players based in the United Kingdom and are committed to handling your personal data with care, transparency, and in full accordance with applicable law.
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, BC.Game Casino acts as the data controller in respect of the personal information you provide when using our services.
If you have any questions about how your data is handled, you may contact us at any time by writing to [email protected].
The Legal Framework We Operate Within
Our approach to data protection is shaped by several overlapping regulatory obligations. As an operator accepting players from the United Kingdom, we are subject to the requirements of the UK GDPR and the Data Protection Act 2018. Our obligations under anti-money laundering legislation, specifically the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, also require us to collect and retain certain categories of personal information regardless of your preferences.
We take these obligations seriously and have put in place processes to ensure that personal data is only collected to the extent necessary, retained only as long as required, and protected throughout its lifecycle.
What Personal Data We Collect
Account Registration
When you create an account with us, we collect the following information:
Your full name, date of birth, residential address, email address, telephone number, username, and the password you create for your account. This information is necessary to establish your identity, verify your age, and set up your player account.
Identity and Age Verification
UK gambling regulations require us to verify that all players are aged 18 or over before allowing access to real-money games. To comply with this requirement, we may collect copies of identity documents such as a passport, driving licence, or national identity card, as well as proof of address documents such as a utility bill or bank statement. In some circumstances, we may work with third-party identity verification providers to carry out these checks electronically.
Financial Data
To process deposits and withdrawals, we collect payment information relevant to the payment method you choose. This may include bank account details, card information (card number, expiry date, and billing address), or details of cryptocurrency wallets. We do not store full card numbers on our own systems; this information is handled through our regulated payment processing partners.
We also retain records of your transaction history, including deposits, withdrawals, bonuses, wagers, and winnings, as required under anti-money laundering regulations.
Know Your Customer (KYC) Documentation
As part of our AML obligations, we carry out customer due diligence on all players. This involves collecting and verifying identity documents, assessing the source of funds in certain circumstances, and monitoring ongoing account activity. For higher-value players or where our systems flag unusual activity, we may request additional documentation such as payslips, bank statements, or evidence of the origin of funds.
Technical and Usage Data
When you use our Website, we automatically collect certain technical data. This includes your IP address, device type, operating system, browser type and version, referring URLs, pages viewed, time spent on each page, session duration, and login timestamps. This information helps us maintain the security and integrity of our platform, detect fraudulent activity, and improve the user experience.
Communications Data
If you contact our customer support team, we retain records of that correspondence, including chat transcripts, email exchanges, and any documentation you share with us. Where calls are recorded, we will inform you of this at the start of the call.
Responsible Gambling Data
Where you make use of our responsible gambling tools such as deposit limits, session time limits, cooling-off periods, or self-exclusion, we record and retain details of these requests. This information is used to enforce your preferences and fulfil our obligations under responsible gambling requirements. Data relating to self-exclusion is retained for the duration of the exclusion and for a period thereafter to prevent the re-opening of excluded accounts.
How We Use Your Personal Data
We process your personal data on the basis of one or more of the following lawful grounds set out in the UK GDPR.
Performance of a Contract
We process your name, contact details, account information, and financial data because it is necessary to provide the services you have requested. Without this processing, we cannot operate your account, accept deposits, or pay out winnings.
Legal Obligation
A significant portion of our data processing is required by law rather than being a matter of choice. UK gambling law requires us to verify your age before allowing you to gamble. AML legislation requires us to carry out identity checks, monitor transactions, and in certain circumstances report suspicious activity to the National Crime Agency. We are required to retain transaction records and KYC documentation for a minimum of five years following the end of the business relationship.
Legitimate Interests
We process certain data on the basis that we have a legitimate interest in doing so that is not overridden by your rights. This includes using technical and usage data to maintain the security of our platform, detecting and preventing fraud, improving our products and services, and analysing aggregate player behaviour. When we rely on legitimate interests, we balance our interests against your rights and will not use this basis where the processing would be unduly intrusive or prejudicial.
Consent
Where we ask for your consent to process data, for example in connection with receiving marketing communications, that consent is freely given, specific, and can be withdrawn at any time without affecting the lawfulness of processing carried out beforehand. You may withdraw consent by contacting us at [email protected] or by using the unsubscribe link in any marketing email.
Marketing Communications
We may send you promotional emails, special offers, and notifications about new games or features if you have provided your consent for us to do so. You can opt out of marketing communications at any time. Opting out of marketing will not affect the delivery of service-related communications such as account notifications, deposit confirmations, or security alerts.
We do not sell your personal data to third parties for their own marketing purposes.
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies. Cookies are small text files placed on your device that allow us to recognise your browser on subsequent visits, remember your preferences, analyse how the Website is used, and support certain functionality.
We use the following categories of cookies:
Strictly necessary cookies are required for the Website to function. They enable core features such as logging into your account and navigating securely between pages. These cookies cannot be disabled without impairing your ability to use the site.
Functional cookies remember choices you have made, such as your preferred language or currency, and allow us to provide a more personalised experience.
Analytical cookies collect information about how visitors use the Website, including which pages are visited most frequently and whether error messages are received. This data is used in aggregate form to improve the Website’s performance. We use tools such as Google Analytics for this purpose.
Targeting and advertising cookies track your browsing activity to allow us and our advertising partners to deliver relevant promotional content. These cookies are only placed with your consent.
You may manage your cookie preferences at any time through the cookie consent banner displayed when you first visit the Website, or through your browser settings. Blocking certain categories of cookies may affect your experience on the site.
Who We Share Your Data With
We do not sell your personal data. We share it only in the following circumstances:
Service providers and processors. We work with trusted third parties who process personal data on our behalf. These include identity verification providers, payment processors, fraud prevention services, IT infrastructure providers, and customer support platforms. All such providers are bound by data processing agreements and may only use your data in accordance with our instructions.
Regulatory and law enforcement bodies. We may be required to share personal data with regulatory authorities, law enforcement agencies, or other public bodies where we have a legal obligation to do so. This includes disclosures required under AML legislation, responses to court orders, and cooperation with official investigations.
Professional advisers. We may share data with legal, financial, or technical advisers where necessary for the running of our business or in connection with a legal matter.
Business transfers. In the event of a merger, acquisition, or sale of the business, personal data may be transferred as part of that transaction. We will notify you of any such transfer that materially affects how your data is used.
International Data Transfers
Some of our service providers are based outside the United Kingdom. Where personal data is transferred to a country that has not been assessed as providing an adequate level of protection under UK law, we ensure that appropriate safeguards are in place, such as the use of the International Data Transfer Agreement or equivalent contractual protections approved for use under UK data protection law.
If you would like further information about the specific safeguards in place for international transfers, please contact us at [email protected].
How Long We Keep Your Data
We retain personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.
Account data and transaction records are retained for a minimum of five years from the end of the business relationship, as required under anti-money laundering regulations. KYC documents and identity verification records are also retained for this period.
Responsible gambling records, including self-exclusion requests, are retained for the duration of the exclusion and for a further period to prevent re-registration.
Marketing preferences and consent records are retained until you withdraw consent or request deletion, subject to any overriding legal requirements.
Where data is no longer required, we delete or anonymise it securely.
Your Rights Under UK GDPR
UK data protection law gives you a number of rights in relation to your personal data. These rights are set out below.
Right of access. You may request a copy of the personal data we hold about you. We will respond within one month of receiving a valid request, though we may extend this period by a further two months in complex cases.
Right to rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
Right to erasure. In certain circumstances, you may request that we delete your personal data. This right is not absolute and does not apply where we are required to retain data to comply with a legal obligation, such as our AML record-keeping duties.
Right to restriction of processing. You may ask us to restrict the processing of your data in certain situations, for example while a dispute is being resolved or where you contest the accuracy of the data.
Right to data portability. Where processing is based on consent or on the performance of a contract, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format.
Right to object. You have the right to object to processing based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your rights, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
Rights in relation to automated decision-making. We may use automated processes to carry out certain checks, including age verification and fraud detection. Where a decision produces a legal or similarly significant effect solely through automated means, you have the right to request human review of that decision, to express your point of view, and to contest the outcome.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. There is no charge for making a request in most circumstances.
Responsible Gambling and the Protection of Vulnerable Players
The protection of vulnerable players is taken seriously. We process personal data to monitor for signs of problem gambling, including unusual patterns of play, missed deposit limit requests, and frequency of use. Where our monitoring systems or staff identify potential indicators of harm, we may use your contact details to reach out with information about support resources or to implement protective measures.
Data relating to self-exclusion is treated with particular care. Once a self-exclusion is in place, we will not use your contact details for marketing purposes and will take all reasonable steps to prevent you from opening a new account during the exclusion period.
Information about responsible gambling support, including GamCare, GamStop, and BeGambleAware, is available through our Responsible Gambling section.
Children and Under-18s
Our services are intended exclusively for adults aged 18 and over. We do not knowingly collect personal data from persons under this age. Age verification checks are carried out as part of the registration process. If we become aware that we have inadvertently collected data from a person under 18, we will take prompt steps to delete that data and close the account.
If you have reason to believe that a minor is accessing our services using your account, please contact us immediately at [email protected].
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for data in transit, access controls limiting who within our organisation can view personal data, and security monitoring of our systems.
Despite these measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you and the relevant authorities in the event of a data breach that poses a risk to your rights and freedoms, in accordance with our legal obligations.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. When we make changes, we will post the revised policy on this page. We encourage you to review this page periodically to stay informed about how we handle your personal data. Where changes are material, we may notify you by email or by displaying a prominent notice on the Website.
How to Complain
If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the United Kingdom.
You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.
We would, however, welcome the opportunity to address your concerns directly before you approach the ICO. Please contact us at [email protected] and we will do our best to resolve the matter promptly.
Contact Us
All data protection enquiries, rights requests, and complaints should be directed to:
BC.Game Casino Email: [email protected] Website: https://bc-game-casino-uk.com
We aim to respond to all enquiries within five working days and to fulfil formal rights requests within the statutory timeframe of one month.