Responsible Gambling

At BC.Game Casino, gambling is first and foremost a form of entertainment. Whether you enjoy spinning the reels, placing a sports bet, or trying your hand at live dealer tables, the experience should remain enjoyable, affordable, and well within your control. We take our duty of care to players seriously, and this page explains how we support you in keeping your gambling healthy.

Gambling Is Entertainment, Not a Financial Strategy

It is important to be honest with yourself about why you gamble. Online casino games and sports betting are designed to be fun. They carry a built-in house edge, which means that over time the odds favour the operator. No betting system, strategy, or pattern of play can overcome this mathematical reality in the long run.

Never gamble with money set aside for rent, bills, food, or any other essential expense. Only ever use funds you can genuinely afford to lose. If you find yourself chasing losses, borrowing money to fund your gambling, or telling yourself you will stop after one more bet, those are warning signs worth taking seriously.

Setting Your Own Limits

One of the most effective ways to stay in control is to decide your limits before you start playing, not during a session when emotions can cloud your judgement. We offer the following tools to help you manage your activity:

Deposit Limits – You can set daily, weekly, or monthly deposit limits directly within your account. Once a limit is in place, it takes effect immediately. Requests to lower a limit are applied straight away; requests to raise one are subject to a cooling-off period to protect you from impulsive decisions.

Session Time Reminders – You can set a time limit for your gambling sessions. Once the period you have chosen expires, you will receive a prompt reminding you that you have reached your limit.

Loss Limits – Set a cap on how much you are prepared to lose over a given period. When that threshold is reached, you will be prevented from placing further bets until the period resets.

Cooling-Off Period – If you feel you need a short break, a 7-day cooling-off period is available. During this time your account will be temporarily suspended and no marketing communications will be sent to you.

To request any of these tools, log in to your account settings or contact our support team at [email protected].

Self-Exclusion

If you feel that you are losing control of your gambling and need a more substantial break, self-exclusion is the right step. Self-exclusion at BC.Game Casino locks your account for a minimum of six months. During the exclusion period:

• You will not be able to log in or deposit.
• Your account will be suspended and no withdrawals will be permitted until the exclusion ends, at which point any remaining balance can be reclaimed.
• You will be removed from all marketing lists and will receive no promotional emails, SMS messages, or other direct communications from us.

To request self-exclusion, contact us at [email protected] or reach out via live chat at any time. Our support team is available around the clock.

We strongly encourage you to extend your self-exclusion to all other online gambling sites where you hold accounts. The quickest way to do this across the majority of licensed UK operators simultaneously is through GAMSTOP, the national self-exclusion register.

GAMSTOP: www.gamstop.co.uk

Registering with GAMSTOP is free and takes only a few minutes. Once registered, your self-exclusion will be applied across all operators who are signed up to the scheme.

Recognising Problem Gambling

Gambling problems do not always develop overnight, and they do not only affect people who gamble large amounts. If you are unsure whether your gambling has become a concern, ask yourself the following questions honestly:

• Do you spend more time or money gambling than you originally intended?
• Have you tried to cut back or stop gambling but found it difficult?
• Do you gamble to escape stress, anxiety, depression, or other difficult feelings?
• After a loss, do you feel a strong urge to get back on and win your money back as quickly as possible?
• Have you lied to family members or friends about how much you gamble or how much you have lost?
• Have you borrowed money, sold possessions, or neglected bills in order to fund your gambling?
• Has gambling caused arguments, tension, or distance in your personal relationships?
• Do you feel restless, irritable, or anxious when you are not gambling?
• Have you gambled until your last available funds were gone?
• Have you ever thought about harming yourself because of gambling-related stress or debt?

If you answered yes to several of these questions, or even just one or two that resonated strongly, please reach out for help. There is no shame in doing so, and support is available free of charge.

Getting Help

The following organisations provide confidential, free support to anyone in Great Britain who is concerned about their own gambling or the gambling of someone they care about.

GamCare The UK’s leading provider of information, advice, and counselling for people affected by problem gambling. GamCare operates the National Gambling Helpline. Phone: 0808 8020 133 (free, 24 hours a day, 7 days a week) www.gamcare.org.uk

BeGambleAware BeGambleAware offers a range of tools, self-assessments, and access to specialist support. Their website includes advice for both players and the people around them. www.begambleaware.org

Gamblers Anonymous A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others to recover. www.gamblersanonymous.org.uk

Gam-Anon Gam-Anon provides support specifically for families and friends of people with a gambling problem. www.gamanon.org.uk

Gordon Moody Residential and online treatment programmes for people with severe gambling addiction. www.gordonmoody.org.uk

National Gambling Helpline Free, confidential support available 24/7: 0808 8020 133

Protecting Children and Young People

Nobody under the age of 18 is permitted to open an account or gamble at BC.Game Casino. We conduct age verification checks as part of the registration process, and further verification may be requested at any point, including before processing withdrawals. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and the matter will be referred to the relevant authorities.

If you share a device with children or young people, we strongly recommend the following:

• Never leave your device unattended while you are logged into your BC.Game Casino account.
• Use a strong, unique password that cannot be guessed or found by others in your household.
• Ensure your payment details are stored securely and are not accessible to anyone else.
• Consider installing parental control or content filtering software on shared devices.

The following tools can help you restrict access to gambling websites for children:

Gamban – www.gamban.com Net Nanny – www.netnanny.com Betblocker – www.betblocker.org (free of charge)

Our Commitment to Safer Gambling

We take our responsibilities towards players seriously. Our team monitors account activity for signs of potential harm, including significant changes in betting patterns, repeated attempts to deposit after losses, or other indicators that a player may be struggling. Where we identify concerns, we will make contact to check in and, where appropriate, apply protective measures.

Safer gambling is not a box-ticking exercise. It is an ongoing commitment to making sure that everyone who plays at BC.Game Casino can do so within their means and in good health. If you ever have concerns about your account, your gambling behaviour, or anything else, our team is here to help.

Contact us at any time: [email protected]

If you are in immediate distress, please contact the Samaritans on 116 123 (free, 24/7) or visit www.samaritans.org.