Terms & Conditions

Please read these Terms and Conditions carefully before using BC.Game Casino. By accessing or using this website and any of the services offered, you confirm that you have read, understood, and agreed to be bound by everything set out below. If you do not agree, you must not use this website.

1. About Us

BC.Game Casino is operated by TGP Europe Ltd, registered at 22A Castle Street, Douglas, Isle of Man, IM1 2EZ. TGP Europe Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 38898. Our services are provided exclusively through the website bc-game-casino-uk.com.

For any queries relating to these Terms and Conditions or your account, you may contact our customer support team at [email protected]. Our support team is available 24 hours a day, 7 days a week.

2. Acceptance of Terms

By creating an account, making a deposit, or placing any bet or wager on this website, you confirm that:

You are at least 18 years of age. You are legally permitted to participate in online gambling under the laws of the jurisdiction in which you are located. You are accessing this website from within Great Britain. You are not acting on behalf of any other person. You are not a person who has been excluded from gambling, whether through a self-exclusion scheme or otherwise. You will comply fully with these Terms and Conditions at all times.

We reserve the right to request proof of any of the above at any time. Failure to provide satisfactory documentation may result in account suspension or closure.

3. Eligibility and Account Registration

3.1 Age Requirement

Gambling is strictly prohibited for persons under the age of 18. Underage gambling is an offence under UK law. We take our responsibility to prevent underage gambling extremely seriously and apply robust age verification procedures to every account. If we have reason to believe that a player may be under 18, we will suspend the account immediately and carry out full verification before allowing any further access, play, or withdrawals.

3.2 Registration

To use our real-money services, you must register an account. You agree to provide accurate, complete, and current information during registration and to keep that information up to date. You must provide your full legal name, date of birth, residential address, email address, and any other information we reasonably request for identity, age, or address verification purposes.

You are permitted to hold only one account. Opening multiple accounts is not permitted and may result in all accounts being closed and any winnings being voided.

3.3 Username and Password

You are responsible for maintaining the confidentiality of your login credentials. You must not share your account details with any third party. We will not be liable for any loss or damage arising from unauthorised use of your account resulting from your failure to keep your login details secure. You must notify us immediately at [email protected] if you suspect any unauthorised access to your account.

4. Know Your Customer (KYC) and Verification

In accordance with our obligations under the UK Gambling Commission licence and applicable anti-money laundering legislation, we are required to verify the identity and age of all players before allowing withdrawals and, in certain circumstances, before allowing continued play.

You may be asked to provide one or more of the following documents: a valid government-issued photo identification document such as a passport or driving licence; proof of residential address such as a recent utility bill or bank statement dated within the last three months; proof of payment method; and, where relevant, proof of source of funds or source of wealth.

We reserve the right to delay or withhold withdrawals until all requested verification documentation has been received and assessed to our satisfaction. Documents submitted must be valid, legible, and authentic. Submission of fraudulent or altered documents will result in immediate account closure, forfeiture of any funds, and referral to the relevant authorities.

We may carry out electronic identity and address verification checks using third-party providers. By registering an account, you consent to these checks being carried out.

5. Deposits and Withdrawals

5.1 Deposits

The minimum deposit amount is £10. Deposits are processed using the payment methods available in the Cashier section of your account. We accept a range of payment options including debit cards (Visa, Mastercard) and e-wallets. All transactions are conducted in pounds sterling unless otherwise stated.

We do not accept deposits made via credit cards in accordance with the UK Gambling Commission’s credit card ban, effective from 14 April 2020.

Deposits are credited to your account as soon as they are confirmed by the relevant payment provider. We are not responsible for any delays caused by third-party payment processors.

5.2 Withdrawals

Withdrawal requests are typically processed within 1 to 3 business hours, though processing times may vary depending on the payment method selected and the outcome of any applicable verification checks. We reserve the right to carry out additional security checks prior to processing any withdrawal request, which may extend the processing time.

We will only return funds to the same payment method used to make the deposit, subject to the limits of that method. In some cases, we may ask you to verify your payment method before processing a withdrawal.

Withdrawals will not be processed until all KYC requirements have been met. Pending bonuses or wagering requirements may also affect the availability of funds for withdrawal.

5.3 Currency

All account balances and transactions are denominated in British pounds sterling unless you have specifically selected another currency option where available. Currency conversion rates, where applicable, are set by our payment providers and may include a conversion fee.

6. Bonuses and Promotions

6.1 General Bonus Terms

From time to time, BC.Game Casino offers bonuses, promotions, free spins, and other incentives. Each promotion is subject to its own specific terms and conditions, which will be published alongside the relevant offer. In the event of any inconsistency between a specific promotion’s terms and these general Terms and Conditions, the specific promotion terms shall prevail.

By claiming any bonus or promotional offer, you agree to the applicable terms and conditions.

6.2 Wagering Requirements

Unless otherwise stated in a specific promotion’s terms, all bonus funds are subject to wagering requirements before they can be withdrawn. The applicable wagering requirement will be clearly stated in the terms of each offer.

Bonus funds cannot be withdrawn until the wagering requirement has been satisfied in full. Only real-money wagers count towards wagering requirements unless the promotion specifies otherwise.

6.3 Bonus Abuse

Attempting to exploit bonuses, promotions, or free spins through irregular play, the use of multiple accounts, or any other method that we reasonably consider to constitute bonus abuse may result in the cancellation of the relevant bonus, the voiding of any winnings derived from it, and closure of your account.

6.4 Maximum Bet Rule

While a bonus is active on your account, the maximum permitted bet or stake is £5 per round or spin unless otherwise stated in the relevant promotion’s terms. Placing bets in excess of this limit while a bonus is active may result in the bonus and any associated winnings being forfeited.

6.5 Expiry

Bonus funds and free spins are subject to expiry dates as specified in the relevant offer’s terms. Unused bonus funds or free spins will be removed from your account upon expiry.

7. Game Rules and Fair Play

7.1 Game Integrity

All games offered on BC.Game Casino operate using certified Random Number Generator (RNG) technology. The RNG ensures that all game outcomes are entirely random, unpredictable, and not influenced by any external factor.

Our games are supplied by licensed software providers and are subject to independent testing and audit to confirm fairness and compliance with applicable standards.

7.2 Disconnections

If you experience a disconnection or technical fault during a game, any bet that was already placed and confirmed will stand. The outcome of the game round will be determined in accordance with the rules of the relevant game. If the game cannot be completed due to a technical issue on our side, we will take reasonable steps to resolve the situation fairly, which may include voiding the round and returning the stake.

7.3 Errors and Malfunctions

In the event of an obvious error in a game, odds display, or payout calculation, we reserve the right to void the affected bets or games and refund the relevant stakes. We will not honour bets or payouts resulting from software or system errors, incorrect pricing caused by a technical fault, or human error.

7.4 Prohibited Behaviour

You must not engage in collusion with other players, use software, bots, or scripts to automate your play or gain an unfair advantage, exploit any bugs or vulnerabilities in our software, or engage in any form of cheating or fraudulent behaviour. Any account found to be engaging in such activity will be closed and any funds may be forfeited.

8. Responsible Gambling

BC.Game Casino is committed to promoting responsible gambling. We believe that gambling should be an enjoyable leisure activity. We take our duty of care to our customers seriously and provide a range of tools to help you stay in control of your gambling.

8.1 Deposit Limits

You can set daily, weekly, or monthly deposit limits at any time via your account settings. Once a limit has been reduced, the change takes effect immediately. An increase to an existing limit is subject to a cooling-off period in accordance with our responsible gambling policy.

8.2 Session and Reality Checks

You can set session time limits on your account to remind you of how long you have been playing. Reality check notifications can be activated to prompt you to consider your gambling activity at regular intervals.

8.3 Loss Limits

You may set a loss limit on your account to control the maximum amount you are able to lose within a specified time period. As with deposit limits, reductions take effect immediately and increases are subject to a cooling-off period.

8.4 Self-Exclusion

If you feel that your gambling is becoming a problem, you can request a self-exclusion at any time by contacting our support team at [email protected] or via the responsible gambling section of your account. Self-exclusion will result in your account being locked for a minimum period of six months, and no marketing communications will be sent to you during this period.

Self-exclusion is a serious step and we take all requests seriously. We would strongly encourage you to also register with GAMSTOP, the national self-exclusion scheme, at www.gamstop.co.uk, which allows you to self-exclude from all UK-licensed gambling sites simultaneously. We also encourage you to contact any other gambling operators you use and request self-exclusion there as well.

8.5 Cooling-Off Period

A 7-day cooling-off period is available if you feel you need a short break from gambling. During this period, your account will be temporarily suspended.

8.6 Support Organisations

If you are concerned about your gambling or that of someone close to you, we strongly encourage you to seek support from one of the following free, confidential services:

GambleAware at www.gambleaware.org provides advice, guidance, and access to treatment services for those affected by problem gambling. GamCare at www.gamcare.org.uk operates the National Gambling Helpline (0808 8020 133), available 24 hours a day. Gambling Therapy at www.gamblingtherapy.org offers free online support to those affected by gambling. Gordon Moody at www.gordonmoody.org.uk provides residential and remote treatment programmes.

8.7 Protection of Minors

We are strongly committed to preventing underage gambling. If you share access to your devices with other household members, we recommend using parental controls and ensuring that your account login details are kept secure and inaccessible to minors. For more information on parental control software, please visit www.gambleaware.org.

9. Anti-Money Laundering Policy

BC.Game Casino complies fully with the UK Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and the Proceeds of Crime Act 2002.

We carry out ongoing monitoring of all account activity. Where we identify unusual or suspicious transactions, we are required to conduct enhanced due diligence, which may include requesting documentary evidence of the source of funds or source of wealth. We are obliged by law to report any suspicion of money laundering or terrorist financing to the relevant authorities. This may be carried out without notifying the customer.

We reserve the right to withhold or delay processing of any withdrawal request where we have concerns about the source of funds or where a suspicious activity review is ongoing.

10. Privacy and Data Protection

We collect, process, and store your personal data in accordance with our Privacy Policy, which is available on our website. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

We process your data for the purposes of providing our services, verifying your identity and age, detecting and preventing fraud and money laundering, fulfilling our regulatory obligations, and communicating with you about your account and our products.

Your data will not be sold to third parties for marketing purposes. We will not share your personal data with any third party except where required to do so by law, regulation, or for the purpose of providing our services (for example, with payment processors or identity verification providers).

You have the right to access, rectify, or request the erasure of your personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018. To exercise any of these rights, please contact us at [email protected].

11. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, game software, and interface design, is owned by or licensed to TGP Europe Ltd and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use this website for personal, non-commercial gambling purposes only.

You may not reproduce, distribute, modify, create derivative works from, or otherwise exploit any content from this website without our prior written consent.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

We do not accept liability for any loss of profits, loss of data, indirect, incidental, special, or consequential loss arising from your use of, or inability to use, this website. We are not responsible for any interruption of service, technical faults, or network failures outside of our reasonable control. Our total liability to you in respect of any claim shall not exceed the net deposits made by you in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms and Conditions shall limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

13. Account Closure and Termination

13.1 Closure by You

You may close your account at any time by contacting our support team at [email protected]. Before your account is closed, we will process any pending transactions and return any remaining real-money balance to you using your registered payment method, subject to completion of all applicable verification requirements.

13.2 Closure by Us

We reserve the right to suspend or close your account at any time in the following circumstances: breach of these Terms and Conditions; provision of false, misleading, or fraudulent information; suspected or confirmed identity fraud or document forgery; money laundering, bonus abuse, or other fraudulent activity; use of the website in a manner that endangers the integrity of our systems or the experience of other players; where we are required to do so by law or regulatory instruction.

Where we close your account due to a breach on your part, we reserve the right to withhold any balance, including any bonus-derived winnings, and to take further legal action as appropriate.

14. Dispute Resolution

14.1 Contacting Us

If you have a complaint regarding our services, please contact our customer support team in the first instance at [email protected]. We will acknowledge your complaint within 24 hours and aim to provide a full response within 8 weeks.

14.2 Alternative Dispute Resolution

If you remain dissatisfied after our internal complaints process has been completed, you may refer your complaint to an approved Alternative Dispute Resolution (ADR) provider. We will notify you of the relevant ADR provider at the conclusion of our internal complaints process.

14.3 UK Gambling Commission

You also have the right to report your concerns to the UK Gambling Commission at any time via their website at www.gamblingcommission.gov.uk. The Gambling Commission does not adjudicate on individual disputes but may take regulatory action where appropriate.

15. Governing Law

These Terms and Conditions and any dispute arising from your use of this website shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising in connection with these Terms and Conditions, subject to your rights as a consumer under applicable UK law.

16. Changes to These Terms

We reserve the right to amend or update these Terms and Conditions at any time. We will provide reasonable notice of any material changes via email to your registered address or by means of a prominent notice on the website. Your continued use of the website following such notification will constitute your acceptance of the revised Terms and Conditions. If you do not agree with any changes, you should close your account before the changes take effect.

17. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of these Terms and Conditions, which shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Bonus Terms, and any other policies published on this website, constitute the entire agreement between you and TGP Europe Ltd with respect to your use of this website and supersede all prior agreements, representations, or understandings.

Gambling is only for adults aged 18 and over. Underage gambling is an offence. If you feel you may have a problem with gambling, visit www.gambleaware.org or call the National Gambling Helpline on 0808 8020 133.

Please gamble responsibly.